Cancellation Policy

Trips cancelled with less than 24 hour's notice are subject to charge.

You MUST call to cancel your trip   |   (757) 894-0103

We DO NOT constantly monitor our email or Facebook messenger.

If you cancel with less than 24 hours' notice, we will try to rebook your seats. If we have time to rebook, there may be no charge.

 

This includes "head count change". If you book for 5 people, and show up with 4, you will be charged for the 5th seat. Unless you called to give us 24 hours notice. We do not constantly monitor email, and messenger. So you MUST CALL to change head count or cancel.

Guests who fail to show for their trip without calling to give notice of cancellation will be charged the full fare. 

We have a limited number of trips per day. It's not our business plan to charge people for a trip they didn't take, but we turn away many people once you reserve your seats.

Please communicate with us as soon as possible if you think there may be a problem arriving on time. If we have a "heads up", we may be able to coordinate people in a "stand by" situation.

There is never a charge to cancel during inclement weather.